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Customer Relations Representative - State Farm Agent Team Member Owings Mills, MD

Customer Relations Representative - State Farm Agent Team Member

Full Time • Owings Mills, MD
Responsive recruiter
Benefits:
  • Flexible work options – full-time and part-time positions available.
  • A positive and team-oriented work environment.
  • Training and support to obtain necessary insurance licenses.
  • Opportunities for professional development and growth within the agenc
  • Competitive pay with performance-based incentives.
  • Paid time off
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Martina Hendon - State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Manage customer inquiries and resolve issues.
  • Maintain customer records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
  • Greet and assist customers in person and over the phone with policy inquiries, claims, billing, and coverage options.
  • Provide exceptional customer service by proactively addressing client needs and resolving concerns.
  • Educate customers about State Farm’s insurance products, including auto, home, life, and health insurance.
  • Assist in generating new business through warm leads, referrals, and cross-selling opportunities.
  • Support the agent in marketing efforts, community events, and office operations as needed.
QUALIFICATIONS:
  • Communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.
  • Bilingual (Spanish/English) preferred but not required.
  • Previous customer service or sales experience is a plus.
  • Strong communication and interpersonal skills.
  • Ability to multitask in a fast-paced environment.
  • Detail-oriented and organized with strong problem-solving abilities.
  • Proficient in Microsoft Office and able to learn industry-specific software.
  • Property and Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain).

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. Liquid error: Unknown operator aspirant State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Compensation: $35,000.00 - $50,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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